Arbitration Supervisor

Title: Arbitration Supervisor - State IDR
Type; Remote

Location: United States

Job Description:

Are you a problem-solver with a passion for guiding teams to success? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to shine? If so, we want YOU to help us drive our mission forward!

Who We Are: 

HaloMD is a fast-growing arbitration and medical billing company on a mission to streamline processes, resolve disputes, and deliver exceptional service. Our success comes from our people, and we’re searching for a dynamic leader to help take us to the next level.

Job Summary

The Supervisor of Arbitration will supervise and coordinate the staff’s daily operations. This role will have the overall responsibility for mentoring and developing skills of direct reports. The Supervisor will participate in evaluation and implementing quality control and performance improvement activities.

Responsibilities

Essential Job Duties and Responsibilities:

As our Supervisor of Arbitration, you’ll be the heartbeat of our operations—leading a team, driving results, and making a real difference. 

If you’re a natural leader with a sharp eye for detail, a talent for problem-solving, and a passion for guiding teams, you will:

• Lead, motivate, coach, and train a team to achieve business objectives.
• Monitor and analyze performance metrics to identify areas for improvement.
• Foster a positive and collaborative work environment.
• Ensure compliance with company policies and industry regulations.
• Allocate resources effectively.
• Provide mentorship and professional development opportunities for team members.
• Collaborate with senior leadership to align departmental goals with company objectives
• Plan schedules, assign tasks, and monitor performance to ensure efficiency.
• Analyze claim reports, submit cases on time, and oversee informal negotiations.
• Analyze performance metrics, recommend process enhancements, and champion change.
• Work with external vendors, state agencies, and leadership to resolve issues.
• Handle escalated concerns, monitor urgent requests, and respond promptly—even after hours if needed.
• Analyze workflow reports to determine cases eligible for IDR Process
• Determine the completion timeline and monitor progress to keep the project on track and on schedule
• Manage the flow of day-to-day operation
• Complete special projects and other duties as assigned
• Potentially work with external vendors to assist with issues and resolutions

Qualifications

Experience Required:

• 3+ years in medical billing and collections, and 1+ year supervising a team of 5 or more.
• Knowledge of CPT, ICD-10, HIPAA, and insurance industry standards.
• Proficiency in Microsoft Office, especially Excel (formulas, pivot tables, filters—you’re a pro!).
• Clear, professional, and confident in writing and speaking.
• Strong analytical and problem-solving skills with keen attention to detail.
• Availability for urgent matters on weekends if needed.

Perks & Benefits:

• Fully Remote – Work from anywhere within the United States with reliable high-speed internet
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives