Central Reservations Sales Agent

Title: Central Reservations Sales Agent

Location: Irvine CA - Corporate Headquarters United States

Full time

Note that this role, after thirty (30-45) days of on-site work and training, could go hybrid and work from home

The Central Reservations Sales Agent serves as the voice of the hotel when guests first call to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
• Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
• Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
• Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
• Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
• Processing rooming lists accurately as well as all changes and cancellations for group reservations
• Controlling and blocking rooms as well as pre-blocks for special groups
• Ensuring that all reservations transferred to PMS or front office system are accurate
• Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
• Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
• Ability to perform other duties as required

QUALIFICATIONS

• High school Diploma or equivalent required
• Minimum of two (2) years' experience in a customer service role required
• Previous experience working in an upscale/luxury hotel preferred
• Excellent telephone etiquette and verbal and written communication skills required
• Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
• Enjoy interacting with people in a fast-paced environment
• Excellent organizational and time management skills
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work a flexible schedule (weekends, nights and/or holidays) based on business demands