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Diamond Services Engineer

Check Point

  • Date Posted:

    1/17/2025 

  • Remote Work Level:

    Hybrid Remote

  • Location:

    Irving, TX, Ottawa, ON, Canada
    icon-canada.png

  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    Yes

  • Education Level:

    We're sorry, the employer did not include education information for this job.

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    IT, Cyber Security

About the Role

Title: Diamond Services Engineer

Location:  United States: Irving TX, Canada: Ottawa ON

 Services/Support | Full Time

Job Description:

Why Join Us?

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

Key Responsibilities

  • Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
  • Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
  • Occasional travel to customer sites in the US and Canada is required as needed.
  • Ensures management of customer expectations and resolution of technical issues in a timely manner.
  • Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

#LI-SU1

Qualifications

  • 5-8 years of relevant enterprise level networking and Internet Security technology experience.
  • Experience with Check Point products required.
  • Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
  • Experience configuring and troubleshooting VPN technologies.
  • Strong understanding of the OSI model on Layers 1-4.
  • Experience with traffic analyzing tools like Wireshark.
  • Understanding of how common TCP/UDP connections are established based on their protocol.
  • Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
  • Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
  • Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
  • Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
  • This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled

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