Director of Family Support

Title: Director of Family Support 

Location: Denver CO US

Type: Full-Time

• Hybrid (Remote and In Person)
• Full-Time
• Family Support
• $69k - $87k

Job Description:

Under the direction from a Vice-President of Programs, a Program Director facilitates program development, leads strategic program growth, and provides oversight for assigned programs that provide programmatic or contracted services or resources for youth and families, ensuring the delivery of assigned program services are available within the designated geographic area(s).  In addition, this position may also be responsible for carrying an assigned caseload, providing direct services for clients.  

Essential Duties and Responsibilities

      Collaborating with senior leadership, develop and execute a strategic plan to achieve the goals/objectives of all program services.

   Provide direction and oversight for staff delivering program services for youth or families via phone, email and in-person or virtual meetings.

      Build relationships with community stakeholders and partners including but not limited to state and county agencies, and non-profit organizations to promote organizational services and learn about gaps in the community for potential program development or expansion. 

       Carry out operational and management responsibilities of contract deliverables.

       Facilitate training and presentations to educate stakeholders or potential partners.

       Perform job functions of direct reports as needed for coverage and client care.

       Provide direct program services, training, and events to clients, as needed and availability permits (weekends and/or evenings may be required).

       Provide internal communication about the program, conduct data entry, attend meetings, submit required reports, perform other administrative tasks, as needed.

       Facilitate and ensure adherence to program and agency protocol and structure.

       Represent the programs and mission of the organization to community stakeholders and partners, philanthropic supporters, state and county partners, and the general public.

       Collaborate with other organization leaders, as needed, to evaluate outcomes and impact of program services, identify areas of adjustment, develop program strategies, program planning, develop/expand the program, identify potential areas of cross-program and cross-state collaboration, and track program budgets.

       Oversee maintenance of relevant databases and ensure website is current with program events and information for the assigned program and geographic areas. 

       Participate in monthly and quarterly meetings with relevant community partners to explore the development and implementation of a coordinated network of information and resources across the state related to assigned programs.

       Prepare and submit paperwork and reports in adherence with required contracts, grants and timelines. 

       Other duties as assigned.

Supervisory Responsibilities

       Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching, addressing performance issues, and addressing complaints and resolving problems. Monitor and evaluate the performance of program staff, recommending and implementing personnel actions, such as promotions and dismissals. 

       Oversee, manage and provide guidance to program staff in the planning, coordination, and execution of program activities to ensure deliverables are met in designated programs and geographic areas, including adherence to the fidelity of evidence-based models, when applicable, and agency protocol and structure.

Fiscal Responsibilities

       Develop and monitor annual budgets for operating expenses for delivery of core services and special projects and ensure adherence to budget.  

       Ensure necessary and accurate information is provided for invoices and other billing and contractual processes within established deadlines.

       Ensure necessary and accurate information is provided for timesheets, credit card statements, expenses, and other employee financial documents within established deadlines.

Minimum Qualifications

       Bachelor's degree or higher in a social work, psychology, human development, or human services related field.

       5+ years' experience working in adoption, child welfare or related area.

       2+ years of program development and program management experience.

       2+ years' experience managing others.

       Ability and willingness to work evenings and weekends as needed.

       Up to 50% travel required.

       Must have dependable car and be insurable as a driver on the auto liability policy of Raise the Future.

       Additional qualifications may be required, depending on the program that the position will oversee.

preferred qualifications

       Master's degree in social work, psychology, human development, or human services related field.

       10 or more years post-graduate experience working with children and families.

       4+ years program development and program management experience

       4+ years personnel management experience

       Experience working closely with children with trauma history.

       Demonstrated understanding of TBRI principles and tools.

       Located in or near one of the regions where services are to be delivered.

Knowledge, Skills, and Abilities

       Demonstrated effective organization skills.

       Self-motivated and ability to work autonomously as needed.

       Demonstrated ability to effectively build rapport with families and children.

       Demonstrated understanding of complex developmental trauma, trauma-associated behavioral and developmental delays, and challenges related to permanency achieved through guardianship or adoption.

       Demonstrated knowledge of adoption issues and challenges.

       Understanding of the child welfare system.

       Ability to demonstrate cultural humility.

       Demonstrated knowledge of Microsoft Office, Word, Excel, Outlook, Teams, the internet, Zoom and various database applications.

       Leadership/Ownership: Demonstrates ability to create and communicate a vision and plan, accept ownership, take initiative, and assume responsibility.  Develops solutions and ideas that add value. Does not blame or pass problems off onto others but takes the initiative to get the right people involved and to resolve matters quickly and effectively. Can effectively challenge and influence superiors, peers, and team members to approach all work with an equity lens while simultaneously promoting trust, and collaboration between departments, programs, and staff.

       Decision-Making/Problem-Solving/Analysis: Ability to make sound and timely decisions and involve others appropriately in decision-making. Demonstrates strong analytical skills, including an ability to provide solutions to compliance issues. Good understanding of the impact of business decisions. Excellent problem-solving skills - able to think through causes of problems before referring them to others. 

       Adaptability: Ability to be flexible and work within the system.  Able and willing to take on and learn additional and different responsibilities. Effectively manages pressure, maintains composure, and is not easily frustrated. Works effectively in ambiguous situations. Must be able to adapt to a continually evolving environment and thrive in an autonomous and deadline-oriented workplace.  Demonstrates consistently positive attitude toward change.  

       Communication: Solid ability to write and communicate well. Able to effectively communicate (verbally, written, and interpersonally) with poise and professionalism in highly charged and stressful situations. Ability to interact effectively with others and exercise good judgment when dealing with people in sensitive situations. Able to tailor communications appropriately to the size and nature of the audience, including public speaking, presenting training at conferences and support groups. Demonstrated questioning, listening, and non-verbal communication skills. Expresses disagreement professionally. 

       Promote professional growth and skill development for all staff members, including management and service delivery personnel.

       Ability to Maintain Confidentiality: This position requires direct access to and management of confidential employee, client, and organizational data.  It is imperative that confidentiality is always applied when handling this information.    

Working Conditions and Physical Requirements

This position works primarily in a typical office environment, mostly an indoor office environment with windows, with office equipment noise and may include frequent interruptions. These job duties may be performed in a work from home setting. This position also may require you to attend meetings with clients, and stakeholders in other settings outside the office. Considerable time is spent sitting at a desk using a computer terminal, and telephone, and attending meetings with others.