Early Engagement Specialist

Early Engagement Specialist

United States

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Early Engagement, you thrive working in a high-velocity onboarding and support environment, that finds success by always changing and adapting. You are customer focused and excited by the prospect of supporting our newly enrolled customers. You have the ability to listen, understand customer needs, resolve problems, instill confidence, and coach/train to get new customers on track to success. Your objective is to deliver a fantastic customer experience and maximize customer retention, with a focus on those customers that are new to our platform.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Guide, support, and instill confidence in customers as they begin the process of implementing our product
• Make 65+ outbound dials per day or maintain 5+ hours of talk time to proactively drive early engagement and set our Pros up for success
• Prioritize your workflow and call lists with speed and accuracy
• Listen and understand customers’ needs; handle objections, find creative solutions, and resell the value of our product
• Coach customers on the basics of the product by providing them with clear next steps in their onboarding process
• Quickly identify high-risk accounts and escalate customers to applicable resolution paths, as needed
• Learn and adapt to our ongoing product and technology developments
• Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills

Qualifications:

• 1+ years experience in full-time in a client-facing onboarding or support role
• High school diploma or equivalent; Bachelor's degree is a plus
• 6+ months of outbound sales or prospecting experience is a plus

What will help you succeed:

• Excellent English reading, writing, and verbal communication
• Hard-working, reliable, and adaptable
• Professional attitude and demeanor
• Curious and eager to learn

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $26.65-$28.21/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.