Leave of Absence Administrative Assistant

Leave of Absence Administrative Assistant

Fully Remote • Tampa, FL

Department: Leave of Absence

Reports to: Leave of Absence Supervisor

Location: Remote

Job Summary

In this unique and rewarding position, the Leave of Absence Administrative Assistant will support the LOA team with day-to-day functions to assist the team with maintaining their SLAs. 

Job Duties

• Navigate the LOA Teams email system to include triaging email inbox, responding to non-complex emails received and owning standard email templates to our clients and customers. 
• Manage our internal platforms from a day-to-day functionality standpoint to assist with alignment to our SLAs. 
• Assist in completing of documents in accordance with our SOPs via our Document Signature system. 
• Assist with translation of English to Spanish of documents for our clients both verbally and written. 
• Develop and maintain relationships and communications with internal partners, clients, client employees and 3rd parties as needed.
• Maintain complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and best practices.
• Ensure that leave and accommodation request records are complete and accurately maintained, based on your assigned duties, which includes adhering to SOPs. 
• Maintain SLAs with response times to employees and clients.
• Coordinate with payroll and benefits teams to provide applicable leave information and tracking.
• Preserve confidentiality of employee medical documentation and files under HIPAA regulations.
• Communicate with internal staff, where appropriate, for escalations or assistance with complex situations.
• Assist or prepare client and employee correspondence.
• Perform other related duties as assigned.

Required Skills

• Excellent?verbal and written communication skills. 
• Excellent interpersonal, problem-solving, organizational, and customer service skills. 
• Must be detail driven, attention to detail is a must! 
• Must be adaptable to change in a growing organization. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Ability to function well in a high-paced and at times stressful environment. 
• Proficient with Microsoft Office Suite and other relevant software. 
• Experience working in a document signature system. 

Education and Experience

• Bachelor’s degree in human resources or related field and/or equivalent experience.
• 1 year Leave management experience preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to participate in video conference/meetings.
• Must be able to move up to 15 pounds at times.