Member Services Coordinator

Member Services Coordinator

 General Information

Location: Cary, NC, Remote

Organization: ACI Clinical

Job Type: Full Time - Regular

 Description and Requirements

ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

The expected base salary range for this position is $42,750 to $60,000. This salary range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location.

JOB SUMMARY: The Member Services Coordinator, with oversight from Senior Manager and Member Specialist, will perform work and ensure deliverables related to the recruitment, engagement, contracting, and payment of the independent expert consultants aka “Members”. Member: An independent Clinician/Physician or Statistician engaged as a compensated independent consultant to embody WCG’s expert committee and/or strategic consulting solutions in support of our clients.   

ESSENTIAL DUTIES/RESPONSIBILITIES : To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Performs member recruitment, contracting and document management as resourced by Manager of Member Services.
• Execution of monthly Member Billing responsibilities, including creating invoices, communicating with members, and ensuring all documentation is correct and reported to Finance and relevant parties per timeline requirements.
• Performing monthly updates of the project payment trackers according to that month's billing cycle for spend reporting and tracking purposes.
• Execution of Health Care Provider (HCP) Spend Reporting: including monthly supplier exchange cross-border reports for projects as required per project/Sponsor requirements and processes.
• Coordinates and manages Member and Employee travel and meeting/event planning as needed in support of Project Management.
• Negotiate terms of agreements (and rates) with support from our legal counsel. 
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS: BA/BS required or equivalent experience with at least 3 (three) years industry experience.

QUALIFICATIONS/EXPERIENCE:

• At least one (1) year professional experience/office environment.
• Superior organizational skills.
• Excellent attention to detail. 
• Outstanding communication skills.
• Ability to handle fast-paced environment. 
• Public speaking/presentation skills. 
• Proficiency with MS Office Suite - specifically Excel, Outlook, Word, PowerPoint.

TRAVEL REQUIREMENTS:   

☒ 0% – 5%

☐ 5% - 10%

☐ 10% - 20%

☐ 20% - 50%

☐ >50%

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding).  Majority of time is spent in a seated position with frequent opportunity to move about at will.  Activities require a variety of easy muscle movements.  Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively.  There will be a need to attend to single or simultaneous tasks where accuracy of details is important.  The need for detailed and precise work is high.  

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