Patient Access Navigator, Patient Services

Patient Access Navigator, Patient Services - Quebec

remote type

Remote

locations

Canada - Quebec

time type

Full time

job requisition id

R-205333

Career Category

Administrative

 

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

 

Role: Patient Access Navigator, Patient Services - Quebec

Reports to: Sr. Manager, Patient Access & Reimbursement

Location: Quebec Remote Worker

 

Live

What you will do

Let’s do this. Let’s change the world. Amgen is a values-based organization, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses. Amgen’s mission is To Serve Patients, and our Patient Support Programs (PSPs) are the cornerstone of how this pledge and commitment is put into action to support patients throughout their treatment journey.

Amgen has an exciting opportunity for an experienced, energetic & patient-focused Patient Access Navigator to join our Patient Services Team and deliver customer facing services to support patient access and support services.

As part of Amgen Entrust Patient Support Services, Patient Access Navigators would be responsible for supporting patients, and their health care providers, to access Amgen therapies and associated support services.

Role Specific Tasks:

• Responsible for enrolling and onboarding patients into an Amgen Patient Services Program
• Liaise with patient’s relevant health care providers to support patient’s access to therapy and support services.
• Able to work collaboratively and synergistically with: Amgen Patient Services Team members and cross-functional partners who have roles supporting the patient journey, Third Party PSP team members at Patient Program HUB and other decentralized PSP partners
• Establish milestone and checkpoints to ensure successful work/project completion; follows up on work efforts and takes corrective steps when needed to ensure work remains on track
• Responsible for supporting patients to navigate reimbursement access for their prescribed Amgen therapy, including, reimbursement investigation, facilitating insurance coverage documentation, coordination of benefits, & financial assistance
• Coordinate Free of Charge Goods (FOCG) for patients who are eligible
• Coordinating bridging to reimbursement for patients who meet eligibility requirements
• Facilitate patients access to reminder services
• Coordination with other approved Amgen 3rd Party Patient Service Providers to support: Schedule lab testing at the request of a prescribing HCP, Coordinate and/or scheduling injection training resources, Coordinate infusion services
• Adhere to Amgen pharmacovigilance policy for reporting AEs and PCs

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Bachelor’s degree

Or

College diploma and 2 years of related experience

And

French/English Bilingual

Preferred Qualifications:

• 2+ years of patient support/reimbursement experience or 3 years of relevant work experience in a “high service culture”
• Experience with Patient Support Programs
• Organized, detail oriented with strong service-based mindset
• Experience with Salesforce or other relevant CRM systems
• Multi-tasking, prioritization and proactive problem-solving abilities
• Strong verbal and written communication skills
• Proven ability to collaborate and work in teams to achieve results in a complex, fast-paced service environment
• Experience with Windows based applications (e.g. WORD, EXCEL, Outlook)

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.