Solutions Engineer (Government Accounts)

Title: Solutions Engineer (Government Accounts)

Location: Boston United States

Job Description:

Must be located on the East Coast

At Mark43, our mission is to empower communities and their governments with cutting-edge technologies that enhance safety and quality of life for all. We create powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.

As a Solutions Engineer, you will play a pivotal role on our Sales team, collaborating closely with various internal teams at Mark43. You will be the glue that holds different stakeholders together as we continue to launch our product with public safety agencies around the world. Your success in this role will come from establishing personal rapport with potential and actual customers, vendors, and other key individuals, allowing for a deep understanding of technical requirements that will ensure the success of our product deployments to public safety agencies. This is a remote position with travel expectations.

What You'll Do

• Business Development: Collaborate to respond to proposals and convert clients to in-person demos. Become an expert on specific technical considerations regarding RFP requirements.
• Sales: Attend in-person demos and assist in qualifying, demonstrating, and communicating the Mark43 platform's technical value proposition to new customers. Provide support to Account Executives and SDRs.
• Tech Services: Gather technical requirements necessary for successful migrations and integrations for new departments we work with.
• Deployments: Help manage and execute new deployments and mitigate technical concerns as they arise from communications with our clients.
• Engineering and Product: Understand and communicate the product roadmap to current and future customers. Inform the roadmap going forward.

What You'll Need

• 5+ years of enterprise software sales experience.
• Experience selling to Government and Public Safety Clients (ideally CAD/RMS).
• Excellent technical writing skills and basic familiarity with the government procurement process (RFP/I/Q).
• Ability to communicate technical information to non-technical audiences.
• Ability to run and structure in-depth product demonstrations.
• Self-motivated and detail-oriented, able to work autonomously.
• Ability to travel 50-80% with Account Executives to communicate technical value proposition.
• Understanding of the product lifecycle, from requirements gathering to maintenance support.
• BA/BS degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.

What You Can Expect From Us

• Opportunities for career growth in an environment where your achievements will be celebrated.
• Building mission-critical and socially responsible software to enable first responders to better serve their communities.
• Work in a fast-paced, collaborative team environment with intelligent and humble coworkers.
• A team that respects and embraces your ideas and expertise.
• A high degree of freedom and autonomy in building the best possible solutions to suit our unique business challenges.
• Coworkers motivated by pursuing excellence, rather than the prospect of personal gain.
• A workplace dedicated to supporting and bettering public safety and government agencies.