Tax Technician 1/2/3

Title: Tax Technician 1/2/3 (04-DOR002)

Location: Juneau United States

Job Description:

Job Description

What You Will Be Doing

• Examination of taxpayer filings for complete returns and accurate information.
• Review and analyze tax, net operating loss, capital loss and charitable contribution carryovers, calculated penalties, and interest.
• Communication with taxpayer, primarily in writing, but also by telephone, explaining assessments, adjustments, or compliance issues.
• Process system related error messages to resolve errors.
• Training in the advanced level series to lower Technicians.

Mission and Culture

The Department of Revenue, Tax Division is charged with collecting state taxes and administering tax laws. We also regulate charitable gaming and provide revenue estimating and economic forecasting. We promote compliance through quality service, fair administration, accurate and timely information to Alaska taxpayers.

Benefits of Joining Our Team

There are many benefits of working for the State of Alaska, including 37.5-hour work weeks, health insurance, retirement benefits, higher than average leave accrual (paid time off), regular (annual or biannual) step/pay increases, union negotiated cost of living increases, and a variety of discounts at participating businesses (gym memberships, Microsoft Office, Dell computers, GCI, AT&T, Verizon, etc.).

There is also an option to work from home on a hybrid basis.

After a probationary training period this position can be eligible to work from home (telework) up to three days a week.

The Working Environment You Can Expect

The Juneau Corporation Income Tax section is a group of Tax Technicians working together in an open environment which encourages collaboration and communication in an effort to get the work accomplished. The Corporation Income Tax section receives approximately 18,000 corporation net income tax returns annually, which are processed through the Tax Revenue Management System.

Who We Are Looking For

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service:(*) Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Tax Law: Knowledge of accounting and tax law for individuals, sole proprietorships, partnerships, and corporations.

Minimum Qualifications

Tax Technician 1

Any combination of education and/or experience that provides the applicant with competencies in

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms. • Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

equivalent to those typically gained by:

Full proficiency level clerical, bookkeeping, or accounting experience.

Tax Technician 2

Any combination of education and/or experience that provides the applicant with competencies in

• Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Equivalent to those typically gained by:

Entry level paraprofessional experience in the preparation, review, or examination of tax returns or the examination of license applications to ensure compliance with program regulations and guidelines.

Tax Technician 3

Any combination of education and/or experience that provides the applicant with competencies in

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Teaching Others: Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

equivalent to those typically gained by:

Progressively responsible paraprofessional experience in the preparation, review, or examination of tax returns, assisting taxation and/or revenue auditors ensure compliance with program regulations and guidelines or examination of license applications.

"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility. equivalent to those typically gained by: Progressively responsible paraprofessional experience in the preparation, review, or examination of tax returns, assisting taxation and/or revenue auditors ensure compliance with program regulations and guidelines or examination of license applications.

"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

NOTE: PLEASE READ THE FOLLOWING CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

If selected for an interview, the applicant must provide the following:

• A copy of your last two performance evaluations, or two letters of reference if evaluations are unavailable.
• A list of two professional references, one of which should be your most resent supervisor, including name, job title, employer, and current phone number(s).

Special Notices

Position requires passing a background and FBI fingerprint check.

Application Notice

You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Education

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of the interview.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

Work Experience

If using work experience not already documented in your application, also provide the employer's name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.

Flexible Staffing

This position is flexibly staffed. The level of the job offer will be based on the selected candidate's credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after completing the training plan and demonstrating competency in the work.

Multiple Vacancies This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

Contact Information

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance, please visit the reset password page.

For specific information about this position, please contact the hiring manager at the following:

JoAnn Everson

Tax Technician 4

Phone: (907)465-3687

JoAnn.Everson@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
• The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
• AVTEC
• Confidential
• Correctional Officers
• Marine Engineers
• Mt. Edgecumbe Teachers
• Supervisory
• Unlicensed Vessel Personnel/Inland Boatman's Union
• Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
• Term life (employee, spouse or qualified same sex partner, and dependents)
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

01

I acknowledge I understand the education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered. Attaching a resume is not an alternative to filling out the application in its entirety. Failure to submit a complete application may lead to a determination your application is incomplete and your removal from consideration for this job opening.

• I acknowledge I understand this requirement.

02

Please indicate the level for which you are applying. You will only be considered for the level(s) you indicate.

• I want to be considered for the Tax Technician 1 level only
• I want to be considered for the Tax Technician 2 level only
• I want to be considered for the Tax Technician 3 level only
• I want to be considered for all the Tax Technician levels.

03

Select any previous work experience you may have in the following fields. The answer to this question must be supported by the work experience in your job application.

• Tax experience
• Bookkeeping experience
• Accounting experience
• Banking experience

04

Which description below best describes your mathematical ability:

• Proficient with basic math skills such as addition, subtraction, multiplication, division.
• Proficient with math skills listed above including fractions, percentages and complex story problems.
• Proficient with math skills listed above including algebraic functions.
• Proficient with math skills listed above and advanced algebraic functions.

05

Which of the options below best describes your expertise using Microsoft Excel?

• None
• Beginner - create and edit basic worksheets and workbooks, etc.
• Intermediate - work with advanced formulas, charts, lists, and illustrations, etc.
• Advanced - work with pivot tables, ability to audit and analyze worksheet data, utilize data tools, create, and manage macros, etc.

06

Which description below best describes your experience researching information and applying the information to a problem or work task.

• None
• Some work experience, simple in nature and infrequent
• Moderate work experience, simple in nature and frequent
• Moderate work experience, complex in nature

07

Which of the following computer systems have you used regularly during the past year?

• Microsoft Excel
• Accounting/bookkeeping system software
• Microsoft Outlook
• banking system software
• tax system software (professional)

Required Question

Agency State of Alaska

Address PO Box 110201

Juneau, Alaska, 99811

Phone (800) 587-0430 (Statewide toll-free number)

(907) 465-4095 (Juneau and out-of-state callers)

Website http://workplace.alaska.gov/