Technical Writer

Technical Writer

Remote

Product – Product 

Full Time 

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills.

We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Technical Writer is responsible for producing product documentation (both customer facing and internal) and other product training related materials/deliverables (tooltips, help menus, help text, etc.). 

How you'll add value:

• Create, update, and maintain existing documentation using technical writing skills, photo editing (SnagIt), writing HTML, and content management system (Doc360).
• Work with Product Managers to create and update documentation for product changes and new features.
• Work with Product Managers and Designers to review in-product terms and wording (labels, tooltips, help text, etc.).
• Create, update, and maintain FAQs, step-by-step guides, and troubleshooting articles to answer common customer support questions.
• Manage updates and revisions to documentation in a timely manner.
• Analyze existing documentation to maintain continuity of style and content.
• Regularly meet with and work with different business units to produce documentation, training materials, and customer communications.
• Maintain in-product help menus.
• Track and analyze article feedback, search analytics, and article view analytics to make article updates and provide regular analytics reports.
• Gain a “pulse of the customer’s needs” by working with our world class Support team and Implementation teams on a regular basis.
• Work with Instructional Designers and SMEs to review instructional video scripts.
• Plan, develop, organize, write, and edit operational procedures.
• Assist team members and customers with an attitude of positivity and helpfulness.
• Other duties as assigned.
• Occasional travel may be required.

What you'll need to be successful in this role:

• Proven experience working in a technical writing position.
• Excellent written and verbal communication skills.
• Strong attention to detail with ability to write in explanatory and procedural styles for multiple audiences.
• Ability to capture, craft, edit, modify, and publish images/gifs to support written documentation.
• Ability to work on your own or with a team to reach established goals and metrics.
• Experience in SAAS, accounting, payroll, and/or restaurants.
• Proficiencies in Microsoft Office Suite, help authoring solutions, Confluence, and/or Jira.
• Bilingual (English and Spanish) is a plus.

R365 Team Member Benefits & Compensation

• This position has a salary range of $75,000-$95,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

$75,000 - $88,000 a year