Transcription Operations Associate

AlphaSights

  • Date Posted:

    12/13/2024 

  • Remote Work Level:

    Hybrid Remote

  • Location:

    London, United Kingdom
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  • Job Type:

    Employee

  • Job Schedule:

    Full-Time

  • Career Level:

    Experienced

  • Travel Required:

    No specification

  • Education Level:

    Bachelor's/Undergraduate Degree

  • Salary:

    We're sorry, the employer did not include salary information for this job.

  • Categories:

    Transcription, Operations

  • Benefits:

    Health Insurance, Dental Insurance, Retirement Savings, Dependent Health, Paid Holidays, Paid Time Off

About the Role

Title: Transcription Operations Associate

Location: London

Job Description:

 

 

About this role:

 

 

As a Transcription Operations Associate in the Americas region, you will enable the delivery of a  high-quality transcription service at scale. This involves proactively managing the production queue to ensure industry-leading turnaround times, resolving workflow issues promptly, and addressing queries from our Client Service Teams. You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement.

 

 

What you'll do:

 

 


  • Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time and quality at scale.

  • Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.

  • Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics.  




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Who you are:

 

 


  • Output-focused:  You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.

  • Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.

  • Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.




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Requirements:

 

 


  • Bachelor's degree, with strong academic credentials in any field and noteworthy extracurricular leadership

  • 2-3 years of work experience, preferably in related fields such as operations.  

  • Track record of strong academic performance (minimum GPA of 3.5)

  • Fluency in written and spoken English is essential




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Compensation and Benefits

 


  • Compensation: 45,000

  • 4% matched pension contribution on qualified earnings

  • Comprehensive private health insurance coverage and dental insurance

  • 25 vacation days, 8 bank holidays, and business closure over the Christmas break

  • Offices in central London; subsidized lunch plus free breakfast, snacks and fruit throughout the day.

  • The option to work from home on Fridays 




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