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Transcription Operations Associate
AlphaSights
Date Posted:
12/13/2024
Remote Work Level:
Hybrid Remote
Location:
London, United KingdomJob Type:
Employee
Job Schedule:
Full-Time
Career Level:
Experienced
Travel Required:
No specification
Education Level:
Bachelor's/Undergraduate Degree
Salary:
We're sorry, the employer did not include salary information for this job.
Categories:
Benefits:
Health Insurance, Dental Insurance, Retirement Savings, Dependent Health, Paid Holidays, Paid Time Off
About the Role
Title: Transcription Operations Associate
Location: London
Job Description:
About this role:
As a Transcription Operations Associate in the Americas region, you will enable the delivery of a high-quality transcription service at scale. This involves proactively managing the production queue to ensure industry-leading turnaround times, resolving workflow issues promptly, and addressing queries from our Client Service Teams. You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement.
What you'll do:
- Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time and quality at scale.
- Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.
- Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics.
Who you are:
- Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.
- Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.
- Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.
Requirements:
- Bachelor's degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- 2-3 years of work experience, preferably in related fields such as operations.
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
Compensation and Benefits
- Compensation: 45,000
- 4% matched pension contribution on qualified earnings
- Comprehensive private health insurance coverage and dental insurance
- 25 vacation days, 8 bank holidays, and business closure over the Christmas break
- Offices in central London; subsidized lunch plus free breakfast, snacks and fruit throughout the day.
- The option to work from home on Fridays